For filing Preliminary and Formal Priced Claims
Claims Administration:
Mr. ……………..
Telephone: +66…………….
FAX: +66……………………….
Email : claim@thaiexpressair.aero
(Bangkok – Thailand )
TEA Cargo is always ready to serve you.
Welcome to THAI EXPRESS AIR e-Claims portal which is available 24/7 – 365 days a year to accept your preliminary and formal claims.
Our “state of the art” Cargo e-Claims system will provide you with efficient filing of both preliminary and formal claims as well as the ability to upload related documentation.
An email address and password will be required to view claims that have been submitted. In just a few key-strokes preliminary claims that have been entered previously can also be converted to a formal priced claim and additional required documentation added to the file.
Please explore the information contained in the portal which outlines time lines for claims as well as the documentation required to submit claims and the related documentation into the system.
A cargo claim is a written complaint demanding financial compensation from TEA Worldwide for loss of, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.
In the case of damage or delay, the person entitled to delivery must complain to TEA Worldwide within the time lines stated below. If no complaint is made within the times indicated below, then no action can be brought against TEA Worldwide.
| No. | Claim Type | Description | Time Limit |
| 1 | Loss. | Loss of whole consignment. | 120 days from the AWB issuing date. |
| 2 | Damage. | To consignment whole or in part. | 14 days from receiving consignment. |
| 3 | Partial Loss. | Loss of part of the consignment. | 14 days from receiving consignment. |
| 4 | Delay. | To complete consignment or part of it | 21 days from the placing date. |
| 5 | Pilferage. | To consignment whole or in part | 14 days from receiving consignment. |